Refund Policy

Effective Date: 1 January 2024

At Bamboodee.com, we prioritize the quality of our products and your satisfaction. While we do not offer refunds, we are committed to addressing any issues with your order. Please review our exchange policy below.

No Refunds Policy

We do not provide refunds for any purchases.
If you have concerns about your order, please contact us at info@bamboodee.com, and we will assist you.

Exchange Policy

We offer exchanges in the following cases:

Defective Items: If your product has a manufacturing defect.
Damaged Before Shipment: If the item was damaged prior to leaving our facility.
Wrong Items Received: If the item you received differs from what you ordered.

Exchange Process

Contact Us: Email us at info@bamboodee.com within 7 days of receiving your order. Include your order number, a detailed description of the issue, and photos of the product.
Approval: Our team will review your request and respond within 3 business days.
Return Shipping: If approved, you may need to return the item in its original packaging. Shipping costs for returns are your responsibility unless otherwise specified.
Replacement: Once we receive and verify the item, we will send a replacement.

Important Note

For more details about our policies, please refer to our Terms of Service.

We value your trust and are dedicated to resolving any issues with your order. If you have further questions or need assistance, please reach out to us at info@bamboodee.com.